1. The Items must be returned within 15 days of receipt of the product. We apologize for any inconvenience. However, we cannot accept returns over 15 days. All items must be include all original packaging, components, manuals, and documentation. The products need to be returned with non-defective / non-damaged returns
2. All products defective / damaged during shipping must be reported to us within 48 hours and your package must be returned within five business days from receipt so that we may properly report a claim to our shipping carrier. We will gladly replace item/s damaged during shipping. However, we ask that you follow the above instructions provided.
3. Customers who refuse delivery of an item that they ordered is responsible for the shipping cost of the order and a 20% restocking fee, and customer pay return shipping
4.Customers who provide an incorrect shipping address or are not available to receive a shipment are responsible for the shipping costs of the order. We will try our best to keep track of all orders and will notify customers of additional shipping information needed for delivery.
- It depends on different situation for who (the buyer or seller) pay the shipping fee for return, please contact customer service for details
- We inspect all returned items when they arrive at our processing facility. If the returned product is intact,we will refund the full cost of the merchandise.
2. If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time.
3. You can expect your refund within 1 weeks from the date we receive the returned package.
4. Please allow 9-15 business days from the time of your request for refunds to appear on your Card. (Sometimes,it will take more time to receive refund for some uncontrollable reason ,but you will receive the refund finally)
5. All refunds are issued to the original method of payment. Once your return is processed, we will send you an email with your refund details.